Refund policy

RETURNS

We will only refund or exchange unused products if they are returned to us in their original packaging and in re-saleable condition. We hope that you will be pleased with your order. If you have any problems, please notify us by email at info@elkagavra.com within two days of receipt of your order.

If you return items for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped and boxed securely and for your protection we recommend that you obtain a ‘certificate of postage’ from the Post Office, as we cannot accept liability for goods lost in transit. Replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff.